Politica de expediere

Thank you for shopping with Grama World Shop. This policy explains how we ship your order, what the costs are, and what to expect after making a purchase.

Order Processing

Order processing times may vary depending on order volume.

Processing for orders placed after midday, on weekends, and on public holidays may begin on the next business day.

You will receive a confirmation email with a tracking number as soon as the order is shipped, provided the shipping method allows it.

Shipping Methods and Delivery Times
Available shipping methods and estimated delivery times are displayed at checkout. Delivery times are estimates, not guarantees, and run from the moment your order is shipped. They may be affected by carrier delays, weather conditions, or other events beyond our control.

Shipping Costs

Shipping costs depend on the delivery destination and are displayed at checkout before you place your order. Free standard shipping may be available for certain orders, according to the information displayed at checkout.

Customs, Duties, and Other Applicable Fees in the European Union

Orders shipped to countries within the European Union may be subject to VAT, customs duties, import fees, and brokerage or handling fees applied by the carrier. Wherever possible, applicable taxes, customs duties, and import fees will be calculated and displayed at checkout before you place your order. If these fees are not collected at checkout, they may be charged before or at the time of delivery and are the customer's responsibility, unless specified otherwise.

If it is specified at checkout that duties and taxes are prepaid, the order will be shipped with those fees cleared, and you should not be required to pay additional import fees upon delivery. If it is not specified at checkout that duties and taxes are prepaid, you may be required to pay VAT, customs duties, import fees, brokerage fees, or handling fees applied by the carrier before or at the time of delivery.

Import fees are determined by EU customs authorities and/or the carrier and may vary depending on the destination country, product classification, product value, country of origin, and shipping method. Customs processing may also affect delivery times.

Order Tracking

Once your order has shipped, we will send you a confirmation email containing a tracking number and a link, if applicable. Please note that tracking information may take some time to update after you receive it.

Shipping Destinations

We currently ship to Romania, Hungary, Bulgaria, Germany, Austria, Poland and Italy.

International orders may be subject to customs duties, import fees, and additional charges, and delays may occur due to customs. Any applicable fees collected at checkout will be displayed before completing the purchase.

Address Accuracy

Please double-check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, Damaged, or Delayed Packages
If your order is lost, damaged, or delayed, please contact us and we will assist you in working with the carrier.

Order Modifications and Cancellations

Do you wish to modify or cancel your order? Contact us as soon as possible. We may be able to make changes before your order is shipped, but we can no longer modify it once it is in transit. Refunds for cancelled or delayed orders will be processed promptly using the original payment method, wherever possible.

Questions?

Contact our team at contact@gramaworldshop.com or use the contact details found in our contact information policy.