Politica de rambursare

Last updated: October 29, 2026

Returns and cancellations

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the same condition in which they were received, unworn or unused, with tags and in their original packaging, or as otherwise specified in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

You can request a return within 14 days after delivery of the last item in your order.

Customers are responsible for arranging and paying for return shipping, except where applicable law provides otherwise.

You can request cancellation or removal of items from your order until the item has shipped.

How to start a return or cancellation

Acceptance of return or cancellation requests depends on the terms above and your rights under applicable law.

Start your return or cancellation request through your customer account.

If your return is approved, we will provide instructions on how and where to send your package to complete the return.

Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as specified in the return terms above or in the product listing, on the website, or in store at the time of purchase.

Exchanges

Returns and cancellations in the European Union

If you are a consumer in the European Union purchasing goods online, you may have the right to cancel your order within 14 days of receiving the goods, for any reason, unless an exception applies.

After notifying us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days of being informed of the cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the standard delivery cost if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the standard delivery cost.

To request a return or cancellation, follow the instructions above under “How to start a return or cancellation”. You can also contact us at alecsgrama@icloud.com.

Returns and cancellations in the United Kingdom

If you are a consumer in the United Kingdom purchasing goods online, you may have the right to cancel your order within 14 days of receiving the goods, unless an exception applies.

After notifying us that you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days of receiving the returned goods or receiving evidence that you have sent them back.

To request a return or cancellation, follow the instructions above under “How to start a return or cancellation”. You can also contact us at alecsgrama@icloud.com.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method unless otherwise specified. Your bank or payment provider may need additional time to process and post the refund.

If you do not see the refund within a reasonable time after approval, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply where goods are faulty, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, ask about a return, learn about an exchange, or report damaged items, please contact us at alecsgrama@icloud.com or use the contact details in our contact information policy.